Terms & Conditions

YOUR CONTRACT

Your contract will be with Tatanca Safaris & Tours trading as Tatanca Safaris. When booking travel arrangements our contract with you begins when we issue your Confirmation Invoice. This will be done after we have received a completed and signed booking form with payment of the deposit. Within 8 weeks of departure your contract with us begins when we tell you your booking is confirmed. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking, by signing the booking form or otherwise contracting with us, accepts responsibility for making payments to us for all members of the party.

YOUR FINANCIAL PROTECTION

When you buy an ATOL protected fight or flight inclusive holiday from us you will receive a Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, will provide you with the services listed on the package. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative holder may provide you with the services you have bought or a suitable alternative. You agree to accept that in those circumstances the alternative holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative holder. However, you also agree that in some cases it will not be possible to appoint an alternative holder, in which case you will be entitled to make a claim under the company scheme.

HOW TO MAKE A BOOKING

To secure a booking the company initially requires notice from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company has received the correct deposit/payment.

PAYMENTS AND DEPOSITS

A non-refundable deposit of 25% of the full safari price is required for confirmation of all bookings. Certain suppliers impose more stringent deposit and prepayment policies. You will be advised at the time of booking if your travel arrangements require additional payments. The balance of the cost of your travel arrangements must be paid at least 60 days before departure and if it is not paid by that point your booking and contract with us will be cancelled and we will retain deposits made for the booking. If you make a booking within 60 days of your departure date then you must pay the full cost at the booking stage.

ADDITIONAL CHARGES

We reserve the right to change our prices at any time before you book. If we do you will be told of the revised price applicable to your booking before you commit yourself. As soon as you have paid your deposit or full payment and your holiday arrangements have been confirmed we guarantee that up until 30 days before your departure date that the price of your holiday will not be subject to any surcharges excepting for variations in transportation costs, including the cost of fuel; variations in UK VAT, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; and that within 30 days of your departure date we guarantee that the price of your holiday will not be subject to any surcharges. If the above price variations mean that the cost of your holiday goes up, we will absorb and you will not be charged for any increase equal to up to 2% on your holiday price. You will only have to pay the amount over and above that 2% of the holiday price.

CHANGES BY US TO, OR CANCELLATION BY US OF, YOUR TRAVEL ARRANGEMENTS

It is very unlikely that we will have to make any changes to, or to cancel, your holiday. However, we do plan arrangements a long time in advance and we use the services of independent suppliers, such as hotels, airlines, etc, over whom we have no direct control. If it is the case that changes need to be made, or we need to cancel your arrangements, we reserve the right to do so at any time. Most of these changes are minor, and we do not pay compensation for minor changes, but whenever possible we will advise you. Any flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a SIGNIFICANT CHANGE to your holiday occurs or becomes necessary, we will inform you or your Travel Agent as soon as possible if there is time before departure.

CHANGES BY YOU TO YOUR TRAVEL ARRANGEMENTS

If after our confirmation has been issued you wish to change any part of your travel arrangements, we will make every effort to help you do this, subject to availability and the type of ultimate product suppliers you have chosen and their cancellation/change charges, details of which will be provided to you on request at any time including prior to booking. If you want to change any details regarding your flight reservation, airline rules mean that we may have to cancel your original flight and purchase a new one and you will be required to pay the full flight cost again. Please note that airline rules and systems mean that it is impossible to transfer a seat to another person.

CANCELLATION BY YOU

If you wish to cancel your travel arrangements for any other reason than for their being additional charges or alterations we must be notified in writing. The cancellation will take effect from the day we receive either written confirmation from you or are contacted by your travel agent. As this incurs administrative costs we will retain your deposit and you will be additionally liable for the cancellation charges levied on us as a result of your cancellation by the airline, hotel, car-hire Company or other supplier involved in your booking. Cancellation charges are as follows:

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